Latest content

ROI, Return on investment, Business and financial concept.

Hard data for soft skills: Measuring behaviour change that matters

Laura Ashley-Timms
04-05-2026

Budget cuts are squeezing L&D, yet the cost of stagnant management capability shows up in burnout, disengagement and lost productivity. This article argues for shifting from transactional coaching training to enquiry-led habits built into daily work. It shows how to measure behaviour change with operational metrics and protect future budgets. L&D teams are facing a perfect storm of rising expectations…

News, case studies and more