What makes a good customer service professional?
Johnson Wong tells TJ what makes a good customer service professional.
Category Education and skills
Read MoreWhat makes a good customer service professional?
TJ interviews: LinkedIn Learning’s Tanya Staples
Jon Kennard talks to LinkedIn Learning’s Tanya Staples.
Apprenticeships: A game changer for the common good? pt2
Conor Gilligan concludes his interview with Whitehat’s Euan Blair.
Book excerpt: Soft skills focus for global managers
Samanthani Singh takes an excerpt from her own book about how global leaders can succeed through embracing their soft skills.
Apprenticeships: Positive change for many businesses
Apprenticeships are making positive changes to many businesses up and down the UK. Richard Doughty looks at a few success stories.
What should I replace my performance management system with?
Need to improve your business performance? The answer isn’t appraisals, it’s coaching, says Alistair Shepherd.
TJ Newsflash: 7 March
It’s very listicle-heavy this week, plus a couple of pieces about apprenticeships (of course) and some very important science.
Apprenticeships: Here’s what you need to know for 2019
Liza Andersin gives TJ her insight into everything you need to know about apprenticeships with a detailed explanation on how the levy works.
Apprenticeships: A game changer for the common good?
Euan Blair, Co-Founder and CEO at WhiteHat, meets Conor Gilligan.
Book excerpt: Brave New Work
We take an excerpt from Aaron Dignan’s new book Brave New Work.
