Share the skills
When Virgin Media’s customer service team agreed to train volunteers at last summer’s IPC Athletics European Championships, it was win-win, says Caroline Davies
colette.reed
A rock and a hard place
Andy West looks at the difficulties of change management and offers advice on how to deal with it.
Corporate training is broken – fix it!
Developing deeper levels of performance through structured reflective practice can be transformative, argues Phil Squire
Transformational L&D
James Flanagan explores some of the key factors a specialist needs when delivering first-rate learning
Reliable TNA in seven steps
Nigel Murphy offers a practical step-by-step guide to training needs analysis
Avoiding the leadership vacuum
Building a community-centric programme can help develop the next generation of leaders. David Robertson explains
The leadership shadow
Erik de Haan and Andy Copeland throw some light on the darker personality traits that can derail today’s leaders
Standing up for management
Clare Forrest argues that our obsession with leadership in organisations is devaluing the role of the manager
Getting up close and personal
The eXchanges that are held at Learning Technologies are a great way to add value to your visit. Debbie Carter and Laura Overton explain further
Spotlight on…Andy Lancaster
TJ interviews an L&D specialist currently top of their success. This month, the focus is on the CIPD’s head of L&D, Andy Lancaster
