TJ Newsflash: 4 March
Workers, women, wellbeing and…wine in this week’s newsflash.
Month March 2021
Read MoreTJ Newsflash: 4 March
Is hybrid working the real challenge for 2021?
New ways of working create inequity between employees; here, Paul Brady suggests some ways to ensure fairness and success in the hybrid workplace.
How AI is reshaping the future of work
Ero Georgiades looks at the growth of AI-powered software and the consequent rise of the power of the employee’s human touch.
How to train customer service agents for successful video chats
Declan Hogan and Stuart Smith explore how to implement video customer service training to deliver real value.
TJ interviews: SSSC’s Keith Quinn and George Burton
Keith Quinn and George Burton from the Scottish Social Servcies Council tell TJ about their new app, MyLearning.
Bridging the skills gap for coaching teams
Managers want to coach, but don’t have access to the skills. Stuart Hearn explores the processes and training leaders need to put in place to ensure the best development opportunities for employees.
Book excerpt: Shujaa’ah – Bold Leadership for Women of the Middle East
In a passage from her new book, Annabel Harper looks at leadership challenges for women in the Middle East.
Five reasons why online learning should be part of your company’s onboarding process
There’s never been a better time to embrace online learning for onboarding and beyond, says Gemma Hart.
