The American Federal Trade Commission has fined Lumosity after they deceived consumers with unfounded claims that games helped cognitive performance. ...
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The spiral of negativity – listen for feedback
Perseverance and looking for feedback are key the developing a positive attitude in our interactions argues Steven Harris in his penultimate article in a series on customer service....
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Career frameworks deliver positive return, reveals Mercer study
Unprecedented numbers of companies are seeking to ‘build from within’ and career frameworks are heralded as a cornerstone of success, according to new research....
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