Jeremy Davis on how stellar customer experience can boost retention, drive engagement, and reduce churn for businesses...
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4 Minutes
Breaking down barriers for the disabled
Luke Smith examines how to plan events to be accessible for all ...
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5 Minutes
Great leaders dial down ego and increase humility
Mike McLaughlin and Elaine Cox offer leaders six ways to reduce ego and lead with humility ...
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6 Minutes
Clarity and vision in change
What do your staff really need when embarking on transformation projects? Paula Leach provides four key questions successful leaders ask ...
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6 Minutes
Mergers: an opportunity for better inclusion
Angela Peacock argues that mergers provide a golden opportunity for L&D professionals to develop an inclusive culture ...
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1 Minute
TJ Newsflash: 29 June
This week’s look at the news, reviews and research for all those working in HR, talent, skills and workplace learning and organisational development....
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4 Minutes
Using trust to combat fear in teams
Sue Stockdale uses her experience of leading teams in the Arctic to reveal the importance of trust in motivating teams in difficult situations...
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5 Minutes
LinkedIn: your route to professional success
Oliver Assonga on why your Linkedin profile shouldn’t look like your Facebook profile...
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1 Minute
TJ Newsflash: 21 June
The latest news for HR, talent, and learning and organisational development leaders selected by the TJ editorial team...
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4 Minutes
The post-pandemic customer experience – part 2
In the second and final part of this feature, Sarah Cook and Steve Macaulay review the customer experience in the post-Covid era...
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