L&D Professionals
The real challenge of AI adoption: JPMorgan’s culture and confidence during change
JPMorgan’s AI rollout shows that successful adoption depends less on the technology itself and more on trust, transparency and ownership. Nick Petschek argues that L&D leaders must treat AI implementation as a cultural change effort, helping people feel safe to experiment, shaping use through feedback and building confidence over time. The decision by American multinational banking institution JPMorgan to give more than 300,000 employees the option to use advanced AI tools for performance reviews is a bold transition. The bank…
The anxiety of automation: Redefining human decision rights in an AI world
Access to AI tools does not guarantee adoption from your people. If employees don’t know where their accountability ends and the algorithm’s begins, they can freeze. Dr. Ravinder Tulsiani argues that the key to AI culture isn’t just upskilling and blanket training, it’s establishing the psychological safety of clear decision rights. Walk into any organisation that has recently rolled out a generative AI pilot, and you will likely find two distinct groups of people. The first group is enthusiastically experimenting,…
Loneliness is an entrepreneur’s hidden challenge
Entrepreneurship promises freedom, but Reece Borg argues that independence can also bring loneliness, pressure and disconnection. For freelancers, consultants and business owners, success depends not only on resilience and performance, but on building trusted relationships, support networks and spaces for learning, perspective and connection that sustains business growth over time. Entrepreneurship is often portrayed as a journey filled with freedom, flexibility and opportunity. For many freelancers, consultants and business owners, the ability to build something independently is exactly what attracted…
What TikTok can teach L&D about the changing expectations of learners
As TikTok reshapes how younger workers discover ideas, Karie Willyerd argues that L&D teams should pair short-form, curiosity-led content with hands-on practice. She explores what Gen Z and Millennials want from development, why purpose matters more than hierarchy, and how cultural trendspotting can strengthen future-ready learning strategies at work today. TikTok may have started as the place where dances went viral and memes caught fire, but it has quietly become a massive learning platform. L&D leaders, take note. More than…
From ‘just busy’ to burned out: Knowing when to reclaim time and when to ask for help
Drawing on Make Your Brain Work podcast episodes, Amy Brann and Dr Jessie Gulsin unpack how ‘busy’ slips into chronic stress, hijacking prioritisation and health. Learn the biological red flags, why time feels distorted under pressure, and how L&D can build kinder systems, practical tools, and routes to professional support. “Busy” has become the default answer to How are you? In many workplaces, constant busyness is worn as a badge of honour, signalling commitment and value. Yet the podcasts When…
Ancient wisdom for a modern engagement crisis
With employee engagement falling and global uncertainty rising, Nabil Verdickt argues that people need more than perks, wellbeing apps and purpose slogans. Drawing on Stoic and Aristotelian thinking, Nabil explores how leaders can restore meaning by helping people see their contribution value, practise excellence and build genuine connection at work. Employee engagement is quietly breaking down, and it is no surprise. Despite endless initiatives, digital wellbeing apps, and purpose statements painted on office walls, global engagement remains stubbornly low. Gallup’s…
The choices that turn fear into courage: How organisations can have more every day
Organisations must respond to economic anxiety by designing cultures where trust and psychological safety make everyday courage possible, writes Christopher O.H. Williams. We need to help employees speak up, challenge ideas, embrace change and contribute confidently as leaders work to rebuild confidence, loyalty and performance across every team and department. As one of America’s government shutdown was ending, Fortune described the U.S. economy as “a tale of two halves”: one of wealthy consumers with a rosier economic outlook, and another…
Beyond Words – book review
Most leadership challenges are relational, not transactional and that should reshape L&D priorities. In his review, Andy Evans explores Beyond Words and its 8 Principles of Relational Capacity, following the path from survival to safety to success, and what this lens reveals about burnout, culture initiatives, and AI in organisations. Book: Beyond Words: How to Lead People from Survival to SuccessAuthor: Kerry-Lyn Stanton-Downes There’s a particular type of leadership book that arrives with a bold premise, delivers three hundred pages…
Why active doubt is a vital skill for effectiveness in a rapidly evolving world
Doubt is not leadership’s enemy but a practical response to uncertainty. Jenny Williams argues that leaders build trust by naming what they do not know, holding opinions lightly and inviting challenge. In complex environments, active doubt keeps thinking flexible, supports learning and helps organisations adapt, decide and move forward together. Leadership can feel like a relentless roller-coaster ride: rapid turns, unexpected drops and little visibility of what lies ahead. The only certainty is uncertainty. And that uncertainty requires a reboot…
Can AI really resolve workplace conflict?
As AI becomes a coach, scriptwriter and even would-be mediator at work, Phil Floyd explores what this means for people’ trust, authenticity and conflict. He argues that while technology can support difficult conversations, healthy workplace relationships still depend on human skills such as listening, empathy, curiosity and honest face-to-face dialogue. Wouldn’t it be better if work colleagues always said the right thing to each other? When we want to criticise a colleague for their performance, for example, some well-chosen words…
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