Thinking critically about the past, present and future can be a “catalyst for learning”, says Mary Holmes. Here we unlock a classic piece about reflection from back in July 2012.  Life is tough; old solutions based on repeating existing patterns of behaviour and traditional thinking will not sustain businesses. Being successful today demands resilience and the ability to handle conflicting demands, while generating creative approaches to delivering services in resource-constrained situations. As coaches, we can foster resilience and creativity in…