In his final article on attitude in customer service Steven Harris urges us to recognise those who have contributed to our success.

The UK’s IT sector is full of budding Mark Zuckerbergs, according to research undertaken by IT recruiter Randstad Technologies.  

A new independent research, development and campaigning organisation has launched with the aim of promoting lifelong learning, full employment and inclusion. 

Francis Briers continues his exploration of embodiment and its value to leadership development

Teaching organisations say their profession faces a national recruitment crisis, with hundreds of thousands of students taught by staff not qualified in the subject they are teaching.

In an unprecedented move, four select committee chairs have today written a joint letter calling for statutory status for Personal, Social, Health and Economic (PSHE) education. PSHE Association Chief Executive Joe Hayman explains why this cause has such support.

Many British parents find it easier to get their children to do homework, go to bed or eat healthily than turn off their phones, laptops and TVs, a new poll finds.

It probably comes as no surprise to learn that more than one in five (21 per cent) employees are planning on changing their job this year. 

The American Federal Trade Commission has fined Lumosity after they deceived consumers with unfounded claims that games helped cognitive performance.  

Perseverance and looking for feedback are key the developing a positive attitude in our interactions argues Steven Harris in his penultimate article in a series on customer service.