Opinion
Why AI automation fails when organisations move too fast
Redesign workflows before deploying AI to avoid costly failures and build responsible automation. Dr Wendy Lynch explains what organisations can learn from flawed chatbots, biased recruitment tools and rushed cost-cutting, and why governance, stress-testing, human oversight and thoughtful process design are the foundations of effective, trustworthy AI adoption at scale. AI Automation is expanding exponentially and improving rapidly. As we leap ahead, it’s helpful to learn from the stumbles made by early pioneers. The cautionary tales around AI tend to…
The skills gap putting your hiring at risk, and what it’s really costing you
Background screening is often treated as an administrative task, but its risks demand far greater capability and consistency. In this article, Mat Armstrong argues that for L&D and HR leaders, outsourcing screening should be seen not only as a compliance safeguard, but as a smarter response to skills gaps internally. Background screening is one of the most risk-sensitive tasks in the hiring process. It demands consistency, attention to detail, and the ability to spot anomalies under pressure. Yet in most…
The executive pipeline is missing neurodivergent leaders
Redefine leadership around outcomes rather than personality to stop neurodivergent talent being overlooked. Dr Jo Perkins explains how narrow executive archetypes, subjective promotion processes and low psychological safety exclude capable leaders, and why structural neuroinclusion can strengthen decision-making, innovation, resilience and organisational performance at the highest level of business leadership. One dimension remains consistently underrepresented within executive leadership: neurodiversity. Neurodiversity refers to the natural variation in how human brains function. Estimates suggest that 10–20% of the global population is neurodivergent,…
From unburdening the brain to bouncing back: Rethinking stress and resilience at work
Design behaviour, don’t demand willpower: this article draws on Make Your Brain Work episodes with Amy Brann to explain why change snaps back to old habits. Learn how biology drives ‘resistance’, why environments beat motivation, and how L&D can use cues, if–then plans, and identity language to make change stick. Stress and resilience are often discussed as separate challenges in the workplace: one to be reduced, the other to be strengthened. Yet neuroscience tells a more integrated story. A brain…
John Adair’s three circles still shape better leadership
A timeless framework for modern challenges, Action-Centred Leadership still offers leaders a clear way to balance results, relationships and individual needs under intense modern pressure. Steve Macaulay shows how John Adair’s enduring three-circle model remains a practical diagnostic and leadership tool for today’s complex organisational realities, no matter your seniority. Action-Centred Leadership is a common starting point in the leadership L&D toolkit. Its creator, John Adair, passed away last year, yet he leaves behind a lasting legacy of a powerful…
From awareness to action: Rethinking cyber training after M&S and Co-op
As cyber-attacks grow more sophisticated, organisations cannot rely on compliance training alone. Nick Petschek argues that L&D leaders must drive behavioural change through realistic simulations, cross-functional ownership and a culture where employees feel urgency, think critically under pressure and treat cyber security as everyone’s responsibility, every single day at work. Last summer we saw two of the UK’s largest retailers experience devastating cyber-attacks. M&S reported approximately £300 million in losses with empty shelves and online shopping services entirely shut down…
AI should enable your L&D goals, not hijack them
AI will not transform learning through technology alone, warns Gaurav Gupta. For L&D leaders, the real value comes from aligning AI with strategic goals, engaging practitioners in experimentation, and addressing employee fears. Success depends less on the tools themselves and more on the human behaviours, decisions and culture surrounding them. The race to adopt AI has hit L&D with full force. Organisations are investing heavily in AI-powered platforms, chatbots, and learning management systems. Yet, the return on these investments has…
Reviewers don’t become advocates, co-designers do
Ben Satchwell argues that review rounds create judges, not champions. Sending a near-final capability framework for comment builds critique, not ownership. Co-design brings influential practitioners into the room early, at key moments: framing the problem, shaping the structure, and testing reality. Shared authorship fuels advocacy, accelerating adoption more than perfection. Most capability frameworks go through a review round. The team drafts the framework, then sends it to a group of stakeholders for comment. The feedback comes back, some of it…
From mistakes to momentum: Building a company culture that learns
Organisations unlock innovation when they stop punishing mistakes and start learning from them, reasons Paul Sloane. From Post-it Notes to Slack and vacuum cleaners, failure can spark breakthroughs. Paul explores how psychological safety, intelligent experimentation and honest post-mortems help teams take smarter risks, adapt faster and build lasting competitive advantage. In a traditional corporate landscape, failure is disdained. However, forward-thinking organisations recognise that innovation is a numbers game. If you aren’t failing, you aren’t taking the risks necessary to stay…
How L&D can build the agility that AI adoption demands
As organisations race to adopt AI, Tristan Boutros argues that technology alone is not enough. Real progress depends on agile learning cultures, adaptive talent and psychological safety. For L&D leaders, the task is to build human capability that helps organisations experiment, learn quickly and turn AI into long lasting value. Artificial intelligence is advancing faster than most organisations can comfortably keep up with. New tools promise efficiency and scale, but many AI initiatives stall, underdeliver or even quietly disappear. For…
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