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CHANGE MANAGEMENT


FIX THE ROOF WHILE THE SUN SHINES


Any organisation can �ind itself at the centre of a crisis. Steve Macaulay and David Buchanan ask: is your company ready to cope?


I


s your organisation crisis ready? Maybe you don’t believe you have to


be. Your belief may be reinforced if you are working in a ‘safe’ business, such as bottling mineral water, selling clothes from third world manufac- turers, caring for vulnerable children, running a supermarket chain. Well, think again; those are just


four sectors that have been hit by unexpected crises which damaged the reputations of the organisations


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aff ected and the careers of the staff involved. As an L&D professional, your role is to focus on the future needs of the organisation. With regard to developing crisis readiness, should you be repairing this part of the roof while the sun is up?


It could be you


Any organisation can now fi nd itself at the centre of a crisis, even if you think that you are in an apparently safe and predictable business. After


9/11 there’s a whole new category of risk that doesn’t appear on any probability/risk matrix: totally un- predictable, but potentially disastrous if it happens, and especially so if not managed eff ectively. Can you imagine what risks your organisation could face in the next fi ve years? Is anyone currently exploring this? How do you get the board to sign


off on the investment on a crisis read- iness programme that relates to barely imaginable events that might never


 | July 2017 | 7


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