This page contains a Flash digital edition of a book.
FROM THE EDITOR WELCOME A


sk any expert what sets humans apart from other primates, and they’ll probably


say our communication skills. Language and communication enables us to share knowledge, collaborate and develop ideas way beyond any other species. Communication is also very often


at the heart of much that is wrong in our societies and organisations. Analyse any number of problems, and


The skilled L&D practitioner needs to be a great communicator





communication, if not at the very core, will certainly exacerbate any issues to make them even more intransigent. Take for example the break-up of


families; the breakdown in relation- ships often starts with an inability to communicate. Many couples expect a rosy life of married bliss but, when the fi rst problem arises, they often don’t know how to tackle it through discus- sion and re-thinking their relationship with each other and those around them. No marriage is perfect, but being able to explore issues and problems openly together gives couples a good chance of being in satisfying, support- ive and happy long term relationships. T e skilled L&D practitioner also needs to be a great communicator.


4 | September 2016 |


At the heart of what we do is a need to communicate with a variety of diff erent stakeholders to understand the needs of the organisation. From the senior management team to the frontline customer service teams, understanding their needs and problems is only possible by having good conversations that probe, challenge, analyse and confi rm problems or promote understanding of how an organisation functions. Once practitioners have this insight into their organisations, people and problems, they can then start to devise ways to improve performance and, again, communication lies at the heart of any change and its success. When reading the applications


for this year’s TJ Awards, it was clear that those L&D professionals with the greatest communication skills got the very best out of their people and organisations. Whether by challenging the senior management team to look at their traditional methods more critically, or by gaining infl uence with line managers so they fi nd the time to coach their people to greater success, or by collaborating with peers to fi nd new ways to deliver learning more eff ectively or innovatively. Whatever way you cut it – communication is at the heart of everything we achieve.


Editor, TJ debbie.carter@trainingjournal.com THE PUBLICATION FOR LEARNING & DEVELOPMENT


21 Dartmouth Street, London SW1H 9BP


contact@trainingjournal.com www.trainingjournal.com @TrainingJournal


UNITED KINGDOM


1 year £155; 2 years £248 EUROZONE


1 year €245; 2 years €392 REST OF WORLD


1 year £260; 2 years £364 EDITOR


Debbie Carter


debbie.carter@trainingjournal.com +44 (0)1353 699090


DEPUTY EDITOR Jo Cook


jo.cook@trainingjournal.com


ASSISTANT EDITOR Mary Isokariari


mary.isokariari@trainingjournal.com +44 (0)20 7593 5756


ADVERTISING AND COMMERCIAL Malika Elouafi


malika.elouafi @dods.co.uk +44 (0)20 7593 5606 07823 527962


SUBSCRIPTIONS


dodssubs@warnersgroup.co.uk + 44(0) 1778 392 492


PRODUCTION/DESIGN John Levers Matt Titley Max Dubiel


Antonello Sti cca Printed in the UK by The Magazine


Printi ng Company using only paper from FSC/PEFC suppliers www.magprint.co.uk


TJ is published by Dods PLC. The views ex-


pressed by contributors and correspondents in arti cles, reports, reviews and other contri- buti ons do not necessarily represent those of the publisher. Accordingly, the publisher is not responsible for any such view, nor for any act or omission on the part of any such


contributor or correspondent. Neither is any responsibility accepted by the publisher for any loss or damage caused to any person relying on any statement in, or omission from, TJ. The publisher expressly excludes


any responsibility for any third party website reviewed or otherwise referred to in TJ.


REGISTERED OFFICE


21 Dartmouth Street, London SW1H 9BP ©2016 Dods PLC ISSN 1465-6523


PUBLISHED BY


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44