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COACHING


Ed Parsloe re�lects on coaching culture and its bene�its to organisations


T ❝ www.trainingjournal.com


COACHING DEVELOPING A CULTURE


hese days, L&D professionals are often asked about how to create a ‘coaching culture’.


But they don’t always have a clear idea of what that means – or even why they might want one. Many organisations make a real eff ort to use a coaching approach as much as they can. So what is a coaching culture, why might an organisation want one and how do you go about creating one? In a coaching culture, most staff


No one’s focus will be on trying to change the culture if there are pressing, fundamental issues to address


use a coaching approach in their daily life: with each other, with external stakeholders and with customers. A true coaching culture is just ‘part of the way we do things around here’. But it’s not all ‘motherhood and apple pie’. T ere’s a hard edge to it. A coaching culture is about delivering results, improving performance and making the most of people’s potential. T e emphasis is on getting the right things done and making each other (and the wider organisation) stronger and more capable. It’s not about having coaching conversations for their own sake, or as a diversion from hard work!


If you could be a fl y on the wall in a place where there’s a coaching


culture, here’s what you’d see:  Managers looking for opportunities to help others to learn.


 People asking open questions.  Employees at all levels having


open, honest and supportive conversations with one another.


 People routinely giving one another feedback – both supportive and critical.


 Managers coaching team members to help them develop, rather than just to tackle poor performance.


 Coaching and mentoring relationships forming without people being told.


 Senior leaders with a clear vision that coaching and mentoring are at the heart of ‘how we operate’.


 Teams working together with shared purpose and with clear goals, roles, processes and relationships (relatively few people will be playing politics).


 A pragmatic focus on delivering results and, at the same time, building the long term health of the business.


 | February 2017 | 27


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