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to take responsibility for them, before they become a bigger problem?

Enquire first (dig a bit) Often we are tempted, particularly under time pressures, to respond to a presented problem, without questioning with people what underlying issues may be present. Our role may be to enquire first, to dig a bit, in order to help people solve their own problems, by helping them address the underlying assumptions.

Conflicts are now dealt with before the issue goes through a potentially lengthy and costly official process

Where might you currently

be asked to ‘solve a problem’ when you could ask some more questions and get others to challenge underlying assumptions?

It’s a mindset – ‘always be restorative’ Te more we live our lives as if every relationship has the potential to be im- proved the more it becomes an every- day habit, and you won’t have to ‘think’ about it – you will just be in the groove. With whom could you take some

more time to improve relationships so they are better resourced to solve problems that may emerge in future?

the case.” Using the RHR approach,

Surrey County Council has reported: ` `

Performance is improved more effectively and sympathetically.

` ` ``

Motivation is on the up and formal grievances are down.

On average, 15 per cent of casework is resolved through HR restorative practice.

By enabling organisations to ‘live their values, not laminate them’, restorative practice takes HR well beyond its traditional role, becoming an enabler and driver of change. Martin Saville, director at Mayvin, adds: “In straitened times for the public sector,

RHR offers creative possibilities for genuinely doing more with less.”

Principles of RHR practice: try it yourself

Confront the difficult while it’s still easy How many big and intractable people-problems grow from small seeds of misunderstanding, poor communication, lack of taking respon- sibility and differences over what seem like insignificant details? Tese small things matter. Often, when we get our head up, we can see things coming, and they can be dealt with early. What small differences could be dealt with now, if you helped others

Be self-restorative You have the right for wellbeing, enjoyment and convivial relationships in your work and life. If you model this more for yourself, it helps to create a culture around you where everyone is doing it, on the front foot. Tis could also be a benefit in your personal, as well as your professional, life. How can you develop better

habits for yourself that restore your own wellbeing and effectiveness, or at least undermine it less?

Read the politics and relationships Everyone does their work in a culture that has a range of dynamics of authority and power. Tis is both at a formal level (about ranks and

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