Customer Services - international qualifications
Hello Training Journal hive mind,
I need some help, please. We have recently integrated our customer support teams (circa 200 people globally in CS, 2,000 total organisation, UK-based but around 40 locations globally) after a series of acquisitions. It’s a highly technical organisation (satellite communications) and our CS team provide 24/7 support to partners as well as individual users.
I need a training and qualification/accreditation programme that is internationally recognised, preferably with a blended learning approach so that it’s accessible to people on shifts and globally. I’ve researched online and have found The International Customer Service Institute (TICSI), The Institute of Customer Service, City & Guilds, the Open University, and Customer Service Global. Does anyone have any experience with these, are they any good? Who have you used and who would you recommend?
Thank you everyone!