The crisis leadership imperative pt1
5 March 2021
In this two part article David Buchanan and Steve Macaulay explore the importance of trust, empathy, sharing and transparency when leading in times of disruption.
Is hybrid working the real challenge for 2021?
4 March 2021
New ways of working create inequity between employees; here, Paul Brady suggests some ways to...
How AI is reshaping the future of work
3 March 2021
Ero Georgiades looks at the growth of AI-powered software and the consequent rise of the power of...
How to train customer service agents for successful video chats
3 March 2021
Declan Hogan and Stuart Smith explore how to implement video customer service training to deliver...
TJ interviews: SSSC's Keith Quinn and George Burton
3 March 2021
Keith Quinn and George Burton from the Scottish Social Servcies Council tell TJ about their new app...
Bridging the skills gap for coaching teams
2 March 2021
Managers want to coach, but don’t have access to the skills. Stuart Hearn explores the processes...
Book excerpt: Shujaa'ah - Bold Leadership for Women of the Middle East
1 March 2021
In a passage from her new book, Annabel Harper looks at leadership challenges for women in the...
Five reasons why online learning should be part of your company's onboarding process
1 March 2021
There's never been a better time to embrace online learning for onboarding and beyond, says...
TJ interviews: Visier's Ian Cook
26 February 2021
Ian Cook looks at the way forward for AI in business.
How to live well with uncertainty
26 February 2021
Uncertainty still playing a big part in your life? Liggy Webb is here to help you.
TJ Newsflash: 25 February
25 February 2021
Get hold of that to-do list - and stop getting distracted by.. where was I again?
Training in 2021 to help businesses recover
25 February 2021
Thom Dennis identifies 10 types of training businesses would do well to consider adopting.
The defining skill of 2021: Mental agility
25 February 2021
Gemma Leigh Roberts explains that the skill we should be focusing on as we move through 2021...
Four ways AI can be used to tackle the skills gap
24 February 2021
What's the relationship between AI and the skills gap? Cyril le Mat has a few ideas.