TJwow webinar recording November - customer service
Recording of the TJ discussion webinar from November 2016 about customer service.
November 8th 10am UK time - CUSTOMER SERVICE:
What can L&D learn about customer service to deal with our clients better?
Discussing this topic was Managing Director at Blue Sky Performance Improvement, Sally Earnshaw, Managing Director at Stairway Consultancy Ltd, Sarah Cook, and Independent L&D and Learning Technologies Consultant, Niall Gavin.
Focusing on what learning and development can garner and implement from excellent customer service approach is something that is going to become increasingly important.
L&D professionals often bemoan "not having a seat at the table" and the inability to work how they know would best support the business - but why is that?
Could part of it be that in L&D we just don't service our customers that well?
Watch the recording and discussions of what we can learn about customer service that might improve our own offering within our business and to our clients, internal or external.
Outcomes from the session
At the end of the discussion attendees were asked what action they would take, and here are their answers for you to consider for your own take-aways:
Click for larger image in a new window
Brad Tombling reveals how the training industry has adapted to maximise outcomes for learners during the second wave of lockdown.
Libby Webb argues that we need to move away from learning that is intermittent and disconnected from the job, to something continuous, innovative and focused on performance.
Here we feature a short excerpt from new start-up Elev-8 Performance's latest white paper.
Vincent Belliveau, Senior Vice President & General Manager EMEA at Cornerstone OnDemand, explores the benefits of internal recruitment
Trevor Wheatly discusses how 360° profiling can turn routine appraisals into practical assessments of performance based on the behaviours that matter in business.
L&D experts from LinkedIn, Coca-Cola and Capital One International are set to share their expertise at the renowned World of Learning Conference.