TJwow webinar recording November - customer service

Share this page

Written by Jo Cook on 8 November 2016 in Video
Video

Recording of the TJ discussion webinar from November 2016 about customer service.

November 8th 10am UK time - CUSTOMER SERVICE:

What can L&D learn about customer service to deal with our clients better?

WATCH RECORDING HERE

Watch mobile-friendly MP4 here

 

Discussing this topic was Managing Director at Blue Sky Performance Improvement, Sally Earnshaw, Managing Director at Stairway Consultancy Ltd, Sarah Cook, and Independent L&D and Learning Technologies Consultant, Niall Gavin.

Watch a 5 min Adobe Connect recording with Niall Gavin (@NiallGavinUK), talking about how important the end customer is throughout the entire learning chain.

Focusing on what learning and development can garner and implement from excellent customer service approach is something that is going to become increasingly important.

L&D professionals often bemoan "not having a seat at the table" and the inability to work how they know would best support the business - but why is that?

Could part of it be that in L&D we just don't service our customers that well?

Watch the recording and discussions of what we can learn about customer service that might improve our own offering within our business and to our clients, internal or external.

 

 

Outcomes from the session

At the end of the discussion attendees were asked what action they would take, and here are their answers for you to consider for your own take-aways:

Click for larger image in a new window

WATCH RECORDING HERE

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

27 November 2020

Brad Tombling reveals how the training industry has adapted to maximise outcomes for learners during the second wave of lockdown.

17 November 2020

Libby Webb argues that we need to move away from learning that is intermittent and disconnected from the job, to something continuous, innovative and focused on performance.

Related Sponsored Articles

5 January 2015

Vincent Belliveau, Senior Vice President & General Manager EMEA at Cornerstone OnDemand, explores the benefits of internal recruitment

20 May 2017

Trevor Wheatly discusses how 360° profiling can turn routine appraisals into practical assessments of performance based on the behaviours that matter in business.

10 June 2015

L&D experts from LinkedIn, Coca-Cola and Capital One International are set to share their expertise at the renowned World of Learning Conference.

Categories

Tags