Gold success for Learning Pool at 2022 Stevie® Awards

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Written by Libby Webb on 7 April 2022 in Press Zone
Press Zone

Learning Pool has received a Gold award at the 2022 Stevie Awards for Sales and Customer Service

For more than a decade, Learning Pool have retained a customer recommendation rate of 98% and in recent years expanded their Customer Success teams in order to deliver 24-hour support to our global customers. We’re delighted that these efforts to deliver exceptional customer service have been recognised with a Gold win for ‘Front-line Customer Service Team of the Year’ at the Stevie® Awards for Sales and Customer Service 2022. 

The Sales and Customer Service programme at the Stevie Awards are the world’s top honours for customer service, contact centre, business development and sales professionals. These awards organises eight of the world’s leading business awards programmes. These include the prestigious American Business Awards® and International Business Awards®. 

This year’s Sales and Customer Service award programme received more than 2,300 nominations from organisations of all sizes across a variety of industries and 51 nations. The 2022 winners of the Stevie® Awards for Sales and Customer Service were determined by the average scores of more than 150 professionals worldwide who made up eight specialised judging committees. Gold, Silver and Bronze winners are to be celebrated during a virtual ceremony on Wednesday 11th May 2022. 

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie® Awards President, Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year's winners for their continued success.”

For three consecutive years, Learning Pool have been certified as Gold for customer service by the Stevie® Awards. Last year  achieving a double Gold win for ‘Customer Service Success - Business Service Industries’ and ‘Customer Service Department of the Year - All Other Industries’. 

This year, judges of the Stevie® Awards for Sales and Customer Service were impressed by Learning Pool’s customer service whilst delivering an impressive growth strategy – the company recently acquired New York-based True Office Learning which brought employee count to more than 400. 

Learning Pool’s Tracey Dunn said: “Following a number of acquisitions in recent years, Learning Pool now operates at a truly global level. We’ve extended our operations and engagement model in order to service every one of our customers in a truly satisfactory way and have their back. This acknowledgment from the Stevie® Awards for Sales and Customer Service is a testament to that and the hard work of the teams involved.” 

Learning Pool was also awarded a Bronze award for ‘Customer Service Department of the Year’. 

Visit here for more information on the Stevie Awards for Sales and Customer Service and the 2022 winners. 

About Learning Pool
Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. Supporting the evolving ambition of more than 1,400 businesses investing in learning experiences for over 5 million global learners, Learning Pool’s suite provides everything needed to build, manage, and deliver workplace learning.

The company offers an unparalleled customer experience, delivered by more than 400 expert colleagues based in the UK and USA, working to bring each customer's unique vision for learning and development to life.

In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation and double Gold in the Stevie Awards for Outstanding Customer Service. 

Recognized as a Strategic Leader in the Fosway 9-Grid™ for Digital Learning, wherever you find ambitious workplaces investing in their people, you’ll find Learning Pool.

 

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