Articles

Public vs private sector: An insight into the attitudes of customer service agents

Written by Dr Laura Olcelli on 18 December 2017 in Features

Dr Laura Olcelli compares public and private sector customer service.

Online Educa Berlin 2017: Resources and comment round up

Written by Jo Cook on 15 December 2017 in Features

Jo Cook takes a look at all of the resources and conversations that occurred during the OEB17 conference.

Leadership: How to get honest feedback from your employees

Written by Keren Lerner on 15 December 2017 in Features

Keren Lerner gives us tips for how to get honest feedback.

TJ Newsflash: 14 December

Written by Jon Kennard on 14 December 2017 in News

It's a TJ Newsflash - with some sobering Xmas party news, some good news about skills strategy, and a whole lot more.

Real-time performance management: The process

Written by Julie Lock on 14 December 2017 in Features

Julie Lock explains the key steps involved in making the switch from outdated annual appraisals to real-time performance management.

Follow-up: How do you change behaviour?

Written by Bryce Sanders on 13 December 2017 in Opinion

Bryce Sanders gives us strategies for that post-training hinterland. 

TJwow webinar recording December 2017 - communication

Written by Jon Kennard on 12 December 2017 in Video
 

Five ways to get your social learning right

Written by Tim Powell-Jones on 12 December 2017 in Features

Tim Powell-Jones gives us five easy ways to succeed at social learning.

Difficult conversations: Are you ready for more tribunals?

Written by Vicky Roberts on 11 December 2017 in Features

Vicky Roberts gives managers some advice about tribunals. 

Employee experience is paramount in the era of the employee pt2

Written by Khadim Batti on 8 December 2017 in Opinion

Khadim Batti concludes his piece on the importance of employee experience. 

Magazine excerpt: Memory matters

Written by Hilary Thompson on 8 December 2017 in Features

Hilary Thompson suggests seven steps to optimise your little grey cells.

Training for Industry 4.0

Written by Neil Lewin on 7 December 2017 in Features

Neil Lewin says we need to embrace Industry 4.0.

Magazine excerpt: Warning! New manager at work

Written by Margo Manning on 6 December 2017 in Features

Margo Manning outlines some of the most common mistakes by new managers.

GDPR training explained

Written by Julian Roberts on 6 December 2017 in Features

Julian Roberts shares his advice on how businesses can get prepared well ahead of next May’s changes.

Health and social care are biggest winners in the TJ Awards 2017

Written by Jon Kennard on 6 December 2017 in News

Best practice from the NHS and the social care sector dominated the TJ Awards 2017 - when the winners were announced at last night’s Gala Dinner in London.

Waste time on training? No thanks.

Written by Jacob Funnell on 5 December 2017 in Features

Jacob Funnell on the key to inspiring employees to attend courses.

Magazine excerpt: Embrace your inner butterflies

Written by Paul McGee on 4 December 2017 in Opinion

Paul McGee on how to overcome nerves before public speaking.

TJ Awards 2017: the winners

Written by Jon Kennard on 4 December 2017 in News

The winners of the TJ Awards 2017 were announced at a glittering awards' Gala Dinner held at The Brewery in London earlier this week.

December 2017

Written by Jon Kennard on 1 December 2017 in Magazine

Jay Sriskanthan talks talent and skills at O2's sales academy.

The TJ survey - have your say

Written by Jon Kennard on 1 December 2017 in News

TJ has today published its member survey for 2017-2018, and we need your help.