Articles

The post-pandemic customer experience

Written by Sarah Cook & Steve Macaulay on 17 June 2022 in Features

In the first of a two-part feature, Sarah Cook and Steve Macaulay review the customer experience in the post-Covid era

Loneliness at work

Written by Debbie Carter on 16 June 2022 in Features

For Loneliness Awareness Week TJ interviews wellbeing experts on how loneliness affects our workforces 

How about having a meeting in the forest?

Written by Kirsi Nuotto on 15 June 2022 in Opinion

Nordic research is paving the way for the future of work, Kirsi Nuotto outlines the work of her company the VTT Technical Research Centre of Finland

Biophilic design: a new type of working space

Written by David Taylor on 13 June 2022 in Features

David Taylor explains how using biophilic design can transform interiors and encourage workers back to their workplace

Do our best performers make lousy leaders?

Written by Rita Trehan on 10 June 2022 in Opinion

Using Alexander the Great's Hyphasis Mutiny as a case study, Rita Trehan argues that a lack of soft skills in top talent should send warning signals to organisations

The ideal hybrid working environment

Written by Lucinda Pullinger on 9 June 2022 in Features

Lucinda Pullinger explores how to make a working environment to maximise your people’s potential 

How to protect people and reputation

Written by Gemma McCall on 7 June 2022 in Features

Gemma McCall uncovers the reputational repercussions of toxic workplace culture and how to tackle bullying and harassment

Making a success of remote onboarding

Written by Humphrey Chen on 6 June 2022 in Features

Humphrey Chen on how to avoid becoming ‘The Great Regret’ for incoming employees

TJ Newsflash: 1 June

Written by Debbie Carter on 1 June 2022 in News

Returning from a bit of a break, TJ’s editor selects the latest news from the world of business, technology and learning

Is it time to review your goals for 2022?

Written by Deb Lee on 30 May 2022 in Opinion

Deb Lee offers advice to help business managers and leaders get ambitious goals back on target

Why pronouns matter

Written by Joanne Lockwood on 23 May 2022 in Features

Joanne Lockwood (she/her) on why understanding specific language is central to understanding how gender is changing 

Meeting Gen Z’s demands for learning

Written by Ana Casic on 19 May 2022 in Features

Ana Casic explores the latest research on Generation Z and how organisations can cultivate their young talent

Analytics: the core to skills strategy

Written by Dan Whelan on 18 May 2022 in Features

Dan Whelan explains why managers need analytics for insight into organisations’ skills gaps

Onboarding in a gig economy

Written by Nicole Alvino on 17 May 2022 in Features

Gigification is changing training needs says Nicole Alvino and it’s all about digital employee experience

 

TJ interviews: City & Guilds Foundation’s Lauren Roberts

Written by Debbie Carter on 13 May 2022 in Interviews

As Mental Health Awareness Week comes to a close in the UK, we talk to Lauren Roberts, Advocacy Lead at City & Guilds Foundation about mental health problems in young learners

#MHAW: Creating a culture for employees to flourish

Written by Debbie Carter on 12 May 2022 in Opinion

TJ speaks to nine business leaders to understand the importance of tackling workplace mental health problems

The TJ Podcast: May 2022

Written by Debbie Carter on 11 May 2022 in Podcast

Jo Cook talks to L&D innovator Jeff Kortenbosch about his work on skills at Dutch bank de Volksbank

AI – improving workplace experience

Written by Rose Moody on 11 May 2022 in Features

Rose Moody explains how artificial intelligence is transforming the way we collaborate and connect

Personalised learning’s role in talent recruitment and retention

Written by Dan Whelan on 10 May 2022 in Features

Dan Whelan explores workplace development programmes and advises that personalisation and microlearning is crucial for success 

 

Workplace stress: How to manage it

Written by Hedda Bird on 9 May 2022 in Features

As the UK starts Mental Health Awareness Week, Hedda Bird offers some practical advice to managers on recognising and handling stress