Articles

The crisis leadership imperative pt1

Written by David Buchanan and Steve Macaulay on 5 March 2021 in Features

In this two part article David Buchanan and Steve Macaulay explore the importance of trust, empathy, sharing and transparency when leading in times of disruption.

TJ Newsflash: 4 March

Written by Jon Kennard on 4 March 2021 in News

Workers, women, wellbeing and...wine in this week's newsflash.

Is hybrid working the real challenge for 2021?

Written by Paul Brady on 4 March 2021 in Opinion

New ways of working create inequity between employees; here, Paul Brady suggests some ways to ensure fairness and success in the hybrid workplace.

How AI is reshaping the future of work

Written by Ero Georgiades on 3 March 2021 in Features

Ero Georgiades looks at the growth of AI-powered software and the consequent rise of the power of the employee’s human touch.

How to train customer service agents for successful video chats

Written by Declan Hogan and Stuart Smith on 3 March 2021 in Features

Declan Hogan and Stuart Smith explore how to implement video customer service training to deliver real value.

TJ interviews: SSSC's Keith Quinn and George Burton

Written by Jon Kennard on 3 March 2021 in Interviews

Keith Quinn and George Burton from the Scottish Social Servcies Council tell TJ about their new app, MyLearning.

Bridging the skills gap for coaching teams

Written by Stuart Hearn on 2 March 2021 in Features

Managers want to coach, but don’t have access to the skills. Stuart Hearn explores the processes and training leaders need to put in place to ensure the best development opportunities for employees.

Book excerpt: Shujaa'ah - Bold Leadership for Women of the Middle East

Written by Annabel Harper on 1 March 2021 in Features

In a passage from her new book, Annabel Harper looks at leadership challenges for women in the Middle East. 

Five reasons why online learning should be part of your company's onboarding process

Written by Gemma Hart on 1 March 2021 in Features

There's never been a better time to embrace online learning for onboarding and beyond, says Gemma Hart.

TJ interviews: Visier's Ian Cook

Written by Jon Kennard on 26 February 2021 in Interviews

Ian Cook looks at the way forward for AI in business.

How to live well with uncertainty

Written by Liggy Webb on 26 February 2021 in Features

Uncertainty still playing a big part in your life? Liggy Webb is here to help you.

TJ Newsflash: 25 February

Written by Jon Kennard on 25 February 2021 in News

Get hold of that to-do list - and stop getting distracted by.. where was I again?

Training in 2021 to help businesses recover

Written by Thom Dennis on 25 February 2021 in Features

Thom Dennis identifies 10 types of training businesses would do well to consider adopting.

The defining skill of 2021: Mental agility

Written by Gemma Leigh Roberts on 25 February 2021 in Opinion

Gemma Leigh Roberts explains that the skill we should be focusing on as we move through 2021 is our mental agility.

Four ways AI can be used to tackle the skills gap

Written by Cyril le Mat on 24 February 2021 in Features

What's the relationship between AI and the skills gap? Cyril le Mat has a few ideas. 

A sporting winner's mindset: Lessons for lockdown

Written by Jeremy Snape on 24 February 2021 in Opinion

Former England cricketer Jeremy Snape brings a sporting mentality to the current situation. 

Two reasons why online training is important for business

Written by Amy Morrisey on 23 February 2021 in Features

The term may have been coined 20+ years ago, but elearning is having a moment. Amy Morrisey dives in.

2020: A transformational year for learning

Written by Agata Nowakowska on 23 February 2021 in Features

Amidst the turmoil and tragedy, Agata Nowakowska has found some of the positives from last year. 

Moving beyond diversity quotas: How and why businesses should measure diversity and inclusion within their organisations

Written by Raafi-Karim Alidina and Stephen Frost on 22 February 2021 in Opinion

Time to move beyond quotas to real, lasting change that's beneficial to everyone, say Raafi-Karim Alidina and Stephen Frost.

Elearning: Three commercial challenges faced by providers

Written by Raj Shah on 22 February 2021 in Features

Raj Shah flags up a few less obvious issues in the move to digital learning.