Ero Georgiades looks at the growth of AI-powered software and the consequent rise of the power of the employee’s human touch....
Read More
How to train customer service agents for successful video chats
Declan Hogan and Stuart Smith explore how to implement video customer service training to deliver real value....
Read More
TJ interviews: SSSC’s Keith Quinn and George Burton
Keith Quinn and George Burton from the Scottish Social Servcies Council tell TJ about their new app, MyLearning....
Read More
