P&MM, an award winning rewards and recognition company that specialises in performance improvement has helped Talarius to implement an employee suggestion programme to encourage and reward staff ideas, which will make a difference to the company and its customers.
Talarius, the UK’s largest operator of Adult Gaming Centres (AGCs), with over 1,000 employees, wanted to demonstrate the importance of feedback and how it can make a real difference to organisations.
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Beth Jones, Internal Communications Manager, at Talarius said: “We are really pleased with how the system works and it’s very easy for all our colleagues to use. Employees can access this from their home or via our intranet making it accessible 24/7. We hold a national conference once a year and have now incorporated a ‘call the slots: best idea’ award into the evening awards ceremony, which shows just how much this scheme means to both the company and our employees.”
The ‘Call the Slots’ programme is an online portal where staff can input their ideas against core company values. The site uses Las Vegas style colours and imagery, combined with elements of gamification to link to the brand and drive engagement. Ideas are evaluated on a monthly basis and staff are rewarded with points that can be redeemed against a suite of merchandise or vouchers.
Employees are encouraged to put forward as many suggestions as they wish, with winners publically announced each month. Colleagues can be rewarded even if their idea is not accepted – due to strict legislation in the industry some ideas cannot be implemented – but the company sees the importance of rewarding a good idea despite perhaps not being able to use it based on this restriction. This approach has resulted in over 100 ideas that have been accepted and implemented to date.
John Sylvester, Director at P&MM, explains, “Employees are at the heart of every business and Talarius wanted a means to encourage idea generation and recognise the impact every individual can make. Great care has been taken to ensure that employees know the status of their ideas with regular communications being sent at every update. Every idea is carefully considered by the Talarius team and staff are asked to spin again if it’s deemed not suitable, thereby ensuring that staff continually help drive the business forward.”