Back Issues - October 2007

• Editorial
  Debbie Carter introduces the October 2007 issue of TJ.
• L&D at the heart of the business agenda
  Britain’s top bosses have published their survey of employment trends for this year and reveal that training is a top priority for business. Elizabeth Eyre reads the small print.
• Inspiring debate on managers as coaches
  Are managers the right people to be coaching their own teams? Elizabeth Eyre listened to the debate.
• Peter Honey
  People are resistant to change, says Peter Honey.
• Bill Lucas
  Bill Lucas would rather still than storm his brain to solve problems.
• Tech Trends
  An increasing number of organisations around Europe are using serious games and virtual worlds to enhance people’s learning experiences, says Bob Little.
• EU-seful training
  The new European Administrative School has just completed its first certification programme. Elizabeth Eyre talks to its head.
• From products to people
  Elizabeth Eyre talks to a manufacturer that is making the transition from product focus to customer focus.
• Five steps to heaven
  Caroline Dunk outlines five steps to successfully delivering an outstanding call centre customer experience.
• Empowering your homeworkers
  Ian Ashby argues that allowing some staff to work from home can greatly benefit your organisation. But how do you know it’s right for you, and what training do your staff require to make it work?
• Manage the minutes... and let the hours look after themselves
  Joanna Gutmann offers some advice on time management training.
• Parents as leaders?
  Stella Collins reveals the workplace skills that parenthood provides.
• Getting satisfaction
  David Lusty explains how to get useful management information from employee satisfaction surveys – while avoiding the pitfalls.
• Ten commandments for the executive coach
  Erik de Haan explores what psychotherapy research may teach executive coaches.
• Super Models
  In a series of articles examining learning models, Dr Mike Clayton looks at Eric Berne’s Transactional Analysis – a framework for all personal and interpersonal behaviour.
• Online editor
  Sue Mennell looks at some of the news and discussion items from this month on TJ Online.
• Netcheck
  Our series looking at the best of the web is back. This month, Garry Platt plays games.
• Hints & tips
  Helen Hill offers some advice on being positively political.
• Great Thinkers
  Anna Eleanor Roosevelt (1884 – 1962)
• Test drives
  In a regular series on how psychometrics contributes to L&D, Ian Florance looks at 360° appraisals.
• A day in the life of
  Bernard Johnson, stone carver.
• Andrew Mayo
  Andrew Mayo looks back over his eight years as a TJ contributor.
• Friends, Romans, Countrymen
  In the second of a series of articles on advanced communication, Michael Anthony Holliday has some advice on getting your message across.