Back Issues - September 2004

• No bars on learning
  Mike Levy spends a day at Wandsworth Prison and finds out about the joys and frustrations of prisoner education.
• The strategic trainer: developing strategy skills for the 21st century
  Sarah Cook provides an introduction to corporate strategy including the language of strategy, an exploration of key strategic models, and strategy and change.
• Can't sell or won't sell?
  Mention ‘selling’ and ‘salespeople’ and most of us would conjure up a not-very-flattering stereotype. Indeed, even those in an organisation asked to take on this role are often not happy to be associated with it. But what of selling in the modern business? And how can trainers help? Adrian Priddle offers some helpful advice.
• Customer service excellence: are you delivering?
  These days, we have technology that is capable of managing customer interactions with ease and efficiency. As such, over the past year Martin Shervington has become increasingly aware of the customer relationship management wave that is washing over today’s businesses. But, he wonders, where is the service and where is the care?
• Flexible working: achieving a work/life balance
  Do statutory rights and regulations baffle you? Are you aware of your own entitlements? David Harris outlines new legislation that may affect how you choose to plan workplace and home commitments.
• Recognition and reward
  Peter Honey takes a look at the various methods of praising and punishing, and explains which of them he favours.
• International opinion
  John Loty reveals from 'down under' the exciting development of role-play simulations on the internet.
• Spotlight on Eric Robbie
  Mike Levy talks to Eric Robbie, a truly original thinker in the training world.
• Should you have an e-learning team?
  David Wilson argues that the responsibility and primary skills for e-learning should rest with the people who look after all learning.
• Netcheck
  Only a small percentage of the knowledge we acquire throughout our lifetime is actually remembered and used. Garry Platt reviews some note-taking and reading websites guaranteed to boost the efficiency of your grey matter.
• Manager, please will you manage
  Andrew Mayo suggests we look closely at our expectations of a manager and think about whether or not those expectations are realistic.
• The myth of the content catalogue
  David Wilson takes a look at the history of content catalogues and debates their relevance today.