Back Issues - January 2006

• Tackling bullies
  Debbie Carter explores the individual and organisational costs of bullying, and outlines L&D’s role in reducing its incidence.
• Talking Talent: The Carphone Warehouse Interview
  Simon Nicholas and Christian Smith reveal to Jo Young the secrets of The Carphone Warehouse’s customer service success.
• Talking Talent: The Carphone Warehouse case study
  Training staff to deliver good customer service is what it’s all about for this ever-expanding business. Jo Young looks at some of the initiatives it operates.
• Casting the Net
  The internet has revolutionised the recruitment process. Paul McMurtrie and Natalie Adams offer guidance on recruiting online.
• We are the champions
  Chris Sangster outlines the importance of using an holistic approach to developing workplace champions.
• Leading minds
  John Varney introduces LogoVisual Thinking (LVT), a creative methodology that develops the thinking skills of managers.
• Lost in Translation
  Technical issues can be the bêtes noire of the non-specialist in many organisations. Jim Pirrie shows how to make technical learning accessible.