Taking learning to the bank
By Elizabeth Eyre (May 2007 Issue)
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The world of banking is a fast-moving one, with new rules and regulations constantly being introduced to make transactions more secure – not to mention the new financial products continuously being launched by the high street banks, as they vie for the money in your pocket.
This means that bank employees have to work hard to keep up to date with the latest developments – not an easy task when they are also very busy serving customers.
One high street bank – HSBC – has found a way to enable staff in its branches to keep learning while carrying out their day-to-day duties. It has made a significant investment in its staff by establishing specifically designed ‘learning pods’ in its 1,200 branches around the UK, to increase the opportunities its employees have for, and their access to, learning.
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