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Focus on Sales & Customer Service: Work and life the Happy way

By Mike Levy (July 2004 Issue)
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Happiness. We all want it, we all yearn for it and the Liverpudlian entertainer Ken Dodd once sang about it, suggesting it’s the greatest gift we possess. Dodd’s song should be the rallying anthem for Happy, the training company founded some fifteen years ago by Henry Stewart, a very happy man. This is not surprising as Stewart’s business, recently known as Happy Computers, has received a roomful of trophies and gongs; the latest is the ‘top UK company’ in the Management Today/Unysis Excellence Award for Customer Service 2003. This is added to the award as the most family-friendly employer in the UK, and the organisation with the best work/life balance in the country.

The company’s culture is exactly what its name suggests: to make learning a happy experience delivered by trainers who, says Stewart, love their jobs and the place they work in. ‘Working as a trainer and learning as a client should be fun,’ he says.

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