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What's in a word?

By Steve Marriott (February 2007 Issue)
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What’s in a name? Well for me, quite a lot. Working with a fellow Kaizen team member recently on a design project, we were stopped in our tracks in drafting the title by one simple question: ‘Does that word have any “baggage”?’ Would our potential customers have any historical or emotional context anchored to the word in question?

 

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