TJ archive
By Sarah Cook (February 2007 Issue)
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When Steve Macaulay and I wrote this article in 1994 ‘handling difficult customers’ was a ‘hot’ topic. Organisations were becoming increasingly aware of the need to deliver outstanding levels of customer service in order to attract and retain customers. So, 13 years later, what has changed and how relevant are the points raised?
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Articles from this Issue
- Peter Honey
- International View
- Bill Lucas
- Tech Trends
- Breaking down barriers
- From 'no class' to world class
- Lifelong learning from a European perspective
- The great leap
- Your first 100 days as a manager
- Extending the half-life of training
- Mature introductions
- The TJ Conference and Awards
- How to coach a team n the field
- Super Models
- Hints and Tips
- Great thinkers
- TJ archive
- What's in a word?
- Final Word