Tech Trends
By Vaughan Waller (January 2007 Issue)
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The importance of evaluating any performance improvement programme is impossible to overstate. If you don’t measure the differences it produces, it will be impossible to establish if it has been worth the effort or money invested. Where technology is used to track and monitor learning, it is possible to see all sorts of reports and statistics about who did what, when and, in some cases, how much that activity cost – that is the easy bit. Establishing that the performance improvement actually took place is not so easy. Too few organisations take the trouble to measure this change over time, which means the real benefits in financial, competitive and ROI terms, are lost.
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