Talking Talent: The Carphone Warehouse Interview
By Jo Young (January 2006 Issue)
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The name of The Carphone Warehouse – and that of its founder and chairman Charles Dunstone – tend to come up regularly when discussion turns to the key subjects of customer service, workplace satisfaction, and staff training.
The company stands out within the retail and telecoms industries – neither of which have traditionally held the highest of reputations in any of the three categories – for its enviable record, and has received recognition for such by winning a clutch of industry awards.
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