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Why change programmes fail

By Mark Eaton (February 2010 Issue)
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Do change programmes fail? With so many organisations failing to improve performance successfully – often despite massive financial and time investments – maybe it is better to ask whether they were ready to make the changes in the first place.

These problems are not just occurring in naive organisations that employ incapable people. We can be sure of this partly because naive organisations tend not to survive long enough to need to implement further changes. So what could be going wrong?

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