TJ - The Publication for Learning and Development

How professionals learn

By Des Woods and Henry Marsden (November 2009 Issue)
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We believe that professional service firms (PSFs) differ from other organisations, because of their matrix structures and the clientfacing roles that professionals focus on, and that this has a fundamental impact on how we help them learn.

This article identifies some of the key differences, the typical career progression of professionals, their make-up and their learning preferences. From this exploration, we will discuss what forms of learning intervention work and what challenges are presented by the next ten years.

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