The moment of truth
By Margo Manning (July 2009 Issue)
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I had dealings with a consultant who simply would not accept that we did not require his services. He called to ask for the person who deals with photocopiers. Our administrator advised him that no-one specifically dealt with this; but we did not require a new one. He replied that this was not good enough and he wanted to speak with someone; if we were to purchase a photocopier before the end of the month, we would get “a cracking deal”.
Jayne passed the call over to me and, after listening to a very frantically paced sales spiel, I reiterated Jayne’s response. The consultant demanded to speak to the most senior person within the company as we were clearly not good decision makers and he needed to speak to the director… he was!
Jayne passed the call over to me and, after listening to a very frantically paced sales spiel, I reiterated Jayne’s response. The consultant demanded to speak to the most senior person within the company as we were clearly not good decision makers and he needed to speak to the director… he was!
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- Opinion Peter Honey
- Across The Pond
- Opinion Tricia Hartley
- Opinion Hugh Greenway
- Diary of a CEO
- Ask Izzy
- Opinion Francis Marshall
- Viewpoint
- The Business of Education
- Leadership strengths at the top of the class
- ULRs celebrate hitting training target early
- Seeing is believing
- Growing your own
- Generation Y
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- Superstars, prima donnas and mavericks: Facing up to the company rebels
- Communicating collaboration
- Tools of the trade
- Tools of the trade at work
- Coaching for the 'New Normal'
- In the mix
- Transfer and application
- Reviews
- Technology tools
- Net check
- Learning about e-learning
- Transactional analysis
- The moment of truth
- Hints & tips
- New appointments
- L Vaughan Spencer