The general manager of a restaurant from a well-known chain recently shared this story with me: “When he first came in for his interview, this kid, let’s call him Frank, told me: ‘Oh yeah, I eat here with my parents all the time.’ Usually that’s a good thing: if you know what it’s like to eat a meal here, you might have an idea of what it’s going to be like to work here.

“As soon as he started working here, Frank’s parents started coming in a lot more often, and would often order something for Frank, too, even though he was working. They would come in, Frank would take their order and, when his parents’ order was up, he’d bring it to their table and sit down to eat with them, sometimes for ten or 15 minutes. I’d walk by the table, and they’d all smile at me like there was nothing weird about it at all.

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