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Marathon Man

By Daniel Wain (June 2009 Issue)
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“Conventional training methods deliver only a 4 per cent success rate. Ours are empirically proven to be ten times more effective.”

So says Robert Terry, founder and MD of ASK Europe plc, a global behavioural consultancy. His definition of “effective” is a change in the complex behaviours that underpin leadership and have an impact on business transformation.

According to Terry, while most commentators agree that the return on investment of training courses is poor, most organisations – via their L&D function – seek to address this by revisiting the design or delivery of the course itself, before invariably running another.

So where else should L&D be focusing? “New research indicates that the inability of training to create significant measurable improvement in workplace performance is more likely to be caused by a failure to transfer and apply new learning rather than by the shortcomings of the learning experience itself,” he says.

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