Across the pond
By Harrison Monarth (September 2008 Issue)
0 Comments 
Article Rating: 
Email to a friend | Print Version
Call any customer service centre in the continental United States and a service representative named George, Jerry or Elaine will help route you to the proper department or solve your issue outright.
But the people behind the names that seem to have been picked randomly from re-runs of Seinfeld have a distinct Indian accent, as most Americans have learned by now. That is, of course, because George, Jerry and Elaine likely work somewhere near Bangalore at one of India’s many outsourcing companies that service major players in the US economy. And whether they’ve actually seen a Seinfeld re-run is anybody’s guess.
Now India’s outsourcing giants are setting their sights on Europe.
We have only displayed above the opening paragraph of this article. If you are a TJ subscriber, login now so you can download a PDF of this article in full, free of charge. For non-subscribers the PDF can be purchased for £9.00 see the "Buy Now" Option above.
Readers Comment
Be the first to comment on this news story
Buy Now
You can download this article free by subscribing and logging in as a Full TJ member
Price: £9.00
Articles from this Issue
- Editorial
- Online Opinion
- Dr Peter Honey
- Martyn Sloman
- Across the pond
- Bird's eye view
- Ask Izzy
- EU Watch
- Tech Trends
- Guest Editorial
- Education is vital to development
- Leadership the Massai way
- Don't stop learning
- Always happy to help!
- How do your training practices measure up?
- Different Strokes
- At the intersection of learning and ECM
- A Chinese puzzle
- An English trainer abroad
- On being coached
- Tools of the trade
- Stress at work
- Super Models
- Thinking Tools
- Hints & Tips - employee satisfaction
- L Vaughan Spencer