TJ - The Publication for Learning and Development

Digital mailroom: vision or reality?

By Ashley Keil (January 2008 Issue)
0 Comments Comments
Article Rating:

Poor Best

Email to a friend | Print Version

It’s difficult to imagine an office totally devoid of all paper. Nevertheless, end user organisations around the globe have made great strides towards minimising paper handling in an effort to increase efficiency, reduce costs, improve customer service and become environmentally friendly. The majority of these projects have been implemented at departmental level, with many human resources, accounts payable, transaction-processing and account-opening applications achieving great success.

The digital mailroom (DMR) has remained something of an enigma, despite widespread adoption of electronic communications. Manual mail-handling procedures are slow and costly. They consume resources that would be better spent on customer-facing activities. In recent years, systems-integrators and outsourcing bureaux, as well as many large commercial and government organisations, expressing fervent interest in hybrid mail handling solutions, have fuelled the DMR development fire.

We have only displayed above the opening paragraph of this article. If you are a TJ subscriber, login now so you can download a PDF of this article in full, free of charge. For non-subscribers the PDF can be purchased for £9.00 see the "Buy Now" Option above.

Click here for a free 30 day trial to Training Journal

Back to top | Current TJ

 

Readers Comment

Comment on this story here >

Be the first to comment on this news story