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Confidence at work

By Gladeana McMahon (November 2007 Issue)
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“Confidence can get you where you want to go, and getting there is a daily process.” Donald Trump, American tycoon

Confidence is one of those concepts that everyone instinctively understands, but you get a variety of answers if you ask people to define it. We all intuitively know that confidence matters and that a lack of it impedes professional effectiveness and career progression, as well as personal wellbeing and satisfaction.

A number of organisations have introduced confidence-at-work programmes to meet the needs of staff, from graduate entrants through to senior managers. These programmes comprise traditional group training days, supplemented by individual coaching programmes to embed learning. Graduate entrants often sail through assessment centres, scoring extremely highly on their technical ability and potential, but once in the workplace, find their ability to communicate, form effective relationships and generally deal with the realities of corporate life much more of a challenge. Senior managers are seen as having confidence because of the position they hold. However, what are often termed ‘behavioural issues’ such as a lack of effectiveness in managing others, and aggressive or inappropriate behaviour, are often down to a lack of confidence on the part of the individual.

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