 |
Sewells Training & Consultancy |
| Job Title: | Training and Operations Manager |
| Salary: | Competitive Salary plus bonus and profit sharing opportunity |
| Location: | Chester |
| Start Date: | Immediate |
| Duration: | Permanent |
| Reference: | TOM/GH011008 |
Description:
Training and Operations Manager required for high profile organisation with demonstrable experience in operations, training, and the development and management of a cohesive team.
An exciting opportunity is available for an experienced, commercially astute Training and Operations Manager. This is a new role, with a great deal of autonomy, for someone who has the right level of experience of running a successful training function.
Our ideal candidate will have a combination of operational expertise, commercial awareness, and outstanding management flair. You will have operational responsibility for ensuring your small, but expanding, team delivers an outstanding level of excellence in the delivery of client projects.
Using your commercial ability, relationship management skills, and in-depth knowledge of how our expertise helps customers achieve tangible business success, you will create opportunities from existing needs, and identify potential future sales leads which result in profitable new business. Ultimately you are responsible for delivering outstanding business results.
You will work hard to develop a strong bond with the Sales Team, supporting them in producing successful sales proposals which accurately reflect Sewells unique offering combined with operational capability.
As an experienced people manager, you will lead and manage the Operations team who take ownership of the customer relationship from the moment a sale has been confirmed through to the post-delivery stage of one of our bespoke training programmes. You will be the driving force behind this team, ensuring that value is added and expectations are exceeded with every customer interaction and that programme delivery achieves the sustained results anticipated.
With your training experience, you will be responsible for broadening the portfolio of products and services we are able to offer ensuring that Training materials are reviewed and created to support the Sales and Marketing strategy. This is not a role to cut your teeth on; you will need every ounce of your extensive experience to make a positive impact to our business.
OUR CUSTOMERS:
Large/blue chip organisations such as HBOS, RAC, BT, Shell, Pilkington, Honda (UK) and Cheshire Building Society and spanning a wide range of industries.
OUR EXPERTISE:
We help companies and organisations deliver outstanding performance improvements through our tailor made behavioural change development programmes. Our global reputation comes from a unique understanding that sustainable business growth and success for our customers can only be achieved through releasing and directing the potential of their people.
YOUR ROLE INCLUDES:
- Working closely with the Sales Team to help them translate customer requirements into dynamic, effective sales proposals which increase our ability to win the business and which are operationally deliverable
- Working alongside peers and senior management team to implement Company strategy
- Managing the strategy, design, development, delivery and evaluation of training programmes
- Capitalising on every business opportunity to develop and grow revenue for the business
- Setting clear direction & managing performance & development of the Operations Team
- Coaching the team to develop their relationship management expertise
- Day to day management of the customer delivery process /experience
- Identifying case studies and testimonials for the Marketing team to support increased sales leads
- Evaluating delivery to ensure continuous improvement
- Keeping abreast of developments in behavioural change to keep programmes fresh and up-to-date and to broaden our portfolio
- Management of the Associate Trainers Team
YOUR SKILLS AND COMPETENCIES:
- Indepth knowledge and experience of business improvement & behavioural change training and deployment (essential)
- Experience of working in a Sales environment (highly desirable)
- Commercial awareness, drive and enthusiasm
- Results-focused; able to manage and motivate the team effectively to deliver against challenging goals
- Experience of operating successfully at a senior level and collaborating with others with the ability to influence business leaders
- Outstanding Leadership with the ability to inspire others
- Significant experience in learning and development theory and application, including design, delivery and evaluation of core learning programmes
- Excellent organisational skills and considerable experience in programme & project management
- Strong analysis and decision making
- Customer Service Orientation
- Superb communication skills
- Excellent Coaching skills
- Educated to degree level (desirable)
What we do is unique, inspirational and world class - so too is our Team.
We are looking for exceptionally talented, bright, and driven people to contribute to our fast paced, results focused team. If you feel you have what it takes to join us, please send your CV, together with a covering letter explaining how you cam make a postive impact to our business, to the address below.
Carole Brookes, General Manager
Sewells, Holden House, Chester Business Park, Chester. CH4 9QU
Or email: Recruitment@sewells.com
Website: www.sewells.com
NO AGENCIES PLEASE
| Closing Date: | 30-10-2008 |
Contact Details
| Contact: | Carole Brookes |
| Email: | Recruitment@sewells.com |
| Telephone: | 01244 681068 |
| Fax: | 01244 677974 |
Date Posted: 01-10-2008
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