Customer service student numbers swell as benefit to organisations is revealed

More than half a million students are now registered for customer service qualifications in the UK. The figure comes amid research showing that companies with a reputation for service excellence have an almost 25 per cent higher net profit margin than rivals who do not have the same standing with clients View More >

KnowledgePool voted one of the top 20 outsourced training companies - again

The web-based knowledge community TrainingOutsourcing.com put KnowledgePool on its list of the top 20 training outsourcing companies again this year, just as it did last year, after evaluating the competencies and capabilities of 400 companies around the globe. Knowledgepool was judged by the selection committee to have demonstrated innovation and excellence in the core competencies required in 25 business processes, covering administration, content, delivery and technology. View More >

Skilled staff vital for the future of retail

Skillsmart Retail Chair cautions retailers to think seriously about training, development and nurturing the skills of the retail workforce. View More >

Retailer participation vital to the success of Skills Academy

The new National Skills Academy for Retail will only achieve its full potential if retailers get involved in helping to shape it. View More >

Week of smiles for customer service staff

Customer Service Week, which takes place in October, will provide an opportunity to focus on the importance of customer service in promoting business reputation and image, attracting and retaining business. View More >

Bacs Academy gets off to flying start

New Direct Debit training packages launched to encourage call centre best practice following Bacs rebrand. View More >

Call centres put bad press on hold

UK call centres are currently thriving, characterised by satisfied and committed workers, according to the Adecco Call Centre Census 2007. View More >

Check out a new retail degree

A Foundation Degree in Retail to be piloted in Tesco stores is currently being developed. View More >

A bright future for training in Orange call centres

Communications organisation Orange, responds to demand with increased training for its call centre customer service representatives. View More >

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