Bacs Academy gets off to flying start
By TJ (13-06-2007)
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With an estimated 10 billion calls into UK contact centres every year, training staff to deal with common queries is vital. However, making information easy to digest and simple to recall can be challenging. To help overcome these issues Bacs, the industry body behind Direct Debit, has launched Bacs Academy , featuring exercises and practical tools designed to encourage best Direct Debit practice in UK and offshore call centres. Each training module can be used to train employees to deal with customer questions about Direct Debit quickly and efficiently. The Academy comprises three core elements:
1) The Great Balloon Race – a free, fun quiz that can be used to test staff about Direct Debit.
2) Direct Debit Essentials – an online course covering what customer-facing staff need to know about Direct Debit.
3) An e-learning course dedicated to Paperless Direct Debit.
In support of the launch of its Academy, Bacs has created an animated Payments Professor. The Professor will guide users around the Academy website, answer frequently asked questions and promote the training programmes. His role will evolve as Bacs Academy expands and as new training options go live. For more information go to: www.bacs.co.uk
Image: FreeDigitalPhotos.net
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