Customer Consulting Ltd (CCL), a change management company, has launched an interim division providing staff to organisations facing skills shortages during the recession.

The company, which specialises in customer and change management is drawing on its pool of some 350 consultants, each averaging around 20 years experience, to help businesses and their teams make the most of their internal resources.

CCLS’s managing director, Simon Rustom, said: “In the current economic recessionary climate, costs are king. So, while all the gurus tell us that we shouldn't be cutting costs indiscriminately, the reality is that projects are being stopped in an attempt to cut costs; organisations are reducing their headcounts - making staff redundant, and so on.

“Because of cost cutting that has already taken place, many organisations are now realising that they have shortages in some of the skills that are key to their business. In looking to overcome this problem, these organisations want to have access to these skills - but on a more flexible basis and at a lower rate than they were used to paying.”

CCL’s interim division has temporary management staff working on projects in the private health, telecoms and financial service sectors in companies including Orange, BUPA and Aviva.

Sally Rustom, head of CCL’s interim division, said the scheme offered organisations an excellent opportunity to bring in highly skilled and experienced people on a temporary basis, rather than outsourcing projects to large consultancies.

“We’re finding that companies are now keen to invest in customer-related projects,” she said. “While, in the past, there was a great deal of interest in investing in IT systems and the latest technology, most of this new investment is being directed towards customer retention activities.

“Traditionally, selling IT systems on the basis of what they can do rather than what the business needs has resulted in disappointment because these systems could not deliver the results that were required. The key watchword today seems to be not what IT can do for a business but what the business needs from its IT.”

For more information contact Kathy Duxbury at CCL on 01908 441012 or email kathy.duxbury@customerconsulting.com

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