NHS staff to receive equality training

Equality and diversity training is being introduced for NHS staff in Scotland. NHS National Services Scotland (NSS) is working with e-learning provider, Marshall ACM, to enable all of its 3,600 staff to learn about the six strands of equality and diversity: age, disability, gender, race, religion and sexual orientation. View More >

L&D professionals urged not to fear Generation Y

L&D professionals should not fear Generation Y as they share many similar values to previous generations, according to the award-winning head of people development at British Telecom. Caroline Waters (pictured) scooped the HR Director of the Year Award at the HR Excellence Awards this week and says Generation Y, considered to be people born between 1980 and 1995, have fundamentally similar aspirations to Generation X and the Baby-Boomers - but use different ways to communicate and learn that must be adapted to. View More >

Retail skills boosted by launch of national academy

The largest network of retail training centres in the UK has been unveiled this week. The first 18 retail skills shops, which are training rooms laid out like real shops, were announced at the launch of the National Skills Academy for Retail on Monday and are the result of four years of government-led planning and development. View More >

Best weekday for training

What in your opinion is the best day of the week to run a training course in terms of delegate availability rather than receptivity - though they may be the same? Instinct tells me to avoid Mondays an...View More >

Training on Cold calling for Sales folk

Hi there, Can any of you recommend any good courses on cold calling for sales folk? Just thinking out loud at the moment. Many thanks, Dr Anne Grove ...View More >

Money Laundering DVD

Can anyone recommend a money laundering DVD. I am looking for something based on a story so that staff see the build up of a chain of events. A DVD that runs for about 20 minutes would be ideal. Lo...View More >

• Resource Strategic Change Facilitators – “Iceberg® Facilitation Programme”
  Tuesday 01 December - In-House
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  Monday 12 October - Plymouth
• Mind Mapping with Tony Buzan
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