How can we get to the point where people operationalise what we give them in the classroom? (I looked it up in the dictionary and, yes, ‘operationalise' is a real word meaning ‘Put into operation or use’)
We use classroom training, or elearning, to get people to learn, and as a result to change their work behaviour. Or maybe sometimes it is to tick some compliance boxes, or both. And yet if you ask most people how they learn something, or when they really learn it, they will say they learn it by doing it.